FAQ

Please use our FAQ below to see if your questions are answered. 

Where are you located?

We are located in Baltimore,Maryland, United States of America.

How long will it take to receive my order?

Processing time takes 2-5 business days. After being shipped it takes between 7-15 business days to arrive at their destination.

How can I pay?

We accept all major credit cards - American Express, MasterCard, Visa, and Discover.

We also accept PayPal payments from "verified" PayPal accounts.

Can I refund or exchange my order?

We do not accept returns nor make refunds. Please, do not send items back without contacting us first because we can only make exchanges. 

*We can only make exchanges for items that are not customized/personalized.*

Make sure to provide your correct address so that you can receive your item. We are not responsible for items that are delivered to the wrong address. 

If we sent you the wrong item, please e-mail info@ohstargaze.com with your name, e-mail and Order ID# so we can solve this issue asap. 

Changes on Orders

Buyers are allowed to make changes to orders placed, within 24 hours of making their purchases and before the orders are fulfilled. Additional charges will be incurred by the buyers for any changes made to the orders after 24 hours of making their purchases.

Buyers are not allowed to cancel their purchases after the orders are placed.

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